Terms & Conditions

Welcome to ASOYA.com , a website owned and operated by ASOYA Sdn. Bhd., a private limited company registered in Malaysia with a company registration number of 875149-U, and office address of D1-2-9, Level 2, Solaris Dutamas, No.1 Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia

By accessing ASOYA.com and any contents or services in within the website, you must be over 18 years old or above your country minimum age to enter into a contract, and accept the terms and conditions set forth on this page and other additional information that is shown when shopping or browsing at ASOYA.com (AGREEMENT). If you are below the age of 18 or under the minimum age to be legally binding in your country, you can only access to our website with the supervision of your parents or guardian.

You are advised to check on this page often, as we may change the content from time to time, any updated terms & conditions will then be applicable to any new order or communication after the contract has been updated.

The access to www.asoya.com is granted to you on a temporary basis and shall not be use for any commercial use, including copying, modifying or reproduce any content on www.asoya.com unless with the prior written consent from ASOYA Sdn. Bhd. While ASOYA Sdn. Bhd. always attempt to keep any information published on our website is as accurate as possible, and make sure the website and applicable network is available throughout the day, ASOYA Sdn. Bhd. shall not be liable if any part of the website is not accessible for any time or any period of time. If you have placed an order with ASOYA.com, and we have found that the information for the product is not accurate, we will contact you as soon as possible and offer you a choice to change to other product with the same value and the option to top up if the substitution that you would prefer is of higher value, or we may offer you an option to cancel the item that was misrepresented. If you have agreed for the item to be canceled, the payment for the product will be credited back to your account, and if the shipping charges is being used by other product in your order (for customer placing more than 1 item), the shipping charges or difference of shipping charges will be adjusted for a refund back to your account as well.

Although rare, sometimes different monitors and display settings may display color of the images on screen differently. We are unable to make any guarantee that the color display on your monitor will be the same as the actual product received. But, we do offer a 7 days hassle free return policy, in which you have the option to return any new and unused back to us.

When you register an account or shop with ASOYA.com, you will receive an email confirmation about the registration and confirmation that the order has been placed successfully. These are just a notification of the same, and not an actual contract of the sale. The contract is only entered after ASOYA.com has dispatched your order from our warehouse, which you will be receiving a dispatch confirmation email stating that your order has been shipped (CONTRACT). If for any reason, the email that was sent is not delivered, including but not limited to the reason that the email was not delivered due to spam filter, firewall, or any reason beyond of our control, the contract is still considered entered. We may however attempt to communicate with you through the phone notifying you that your order has been dispatched.

Intellectual Property
Any Intellectual Property that was displayed to you on our website remains the property of ASOYA.com or its respective owners of such Intellectual Property. You are allowed to store and use the content for your own use. But, you are not allowed to use any intellectual property, software, or content in ASOYA.com for commercial usage, including but not limited to reproducing it for business usage without prior written permission from ASOYA Sdn. Bhd.

Some of the trade marks, images are supplied and owned by third party and are not property of ASOYA.com and are supplied by our suppliers. While we always attempt to maintain that all information is accurate and the products sold on our website are the genuine creativity from its respective owner, we are however not liable if any content violate the rights of any respective party. If you are the owner of the Intellectual Property and believe that the item published violates your rights to any intellectual property, please contact us immediately and we will investigate into the issue. If the investigation favors to your objection, we may remove the said item from our website.

You must not misuse the website and the content on the website by manipulating the way the website operates, including but not limited to not distributing any virus, Trojan, worms, time bombs, cancelbots, easter eggs or other technologically harmful programming that will interfere or damaging any content on our website, hack into any restricted area that you do not have explicit permission to access to those content, send any unsolicited email to the user of this website, attempt to manipulate the performance of our website.

Disclaimer of Liability
ASOYA.com will attempt to maintain all the content on its website is as accurate as possible, and will do its best to correct any error that has been notified as soon as possible and reserve the rights to change information as set forth on the website. The content of ASOYA.com is made available on an “as is” basis, and ASOYA.com makes no warranty of any kind on the information, content, product of any kind unless explicitly stated.

Gift Voucher
From time to time, during some special event or promotional period, we may send out gift voucher to our valued customer, or our valued customers will also be able to request for a gift voucher after a certain amount of spending. We will make sure that these gift vouchers are securely stored on our database, but we are unable to replace if a gift voucher sent to you is lost, or is stolen and used by anyone. If any gift voucher is found to be obtained by inappropriate ways such as falsifying the voucher, ASOYA.com reserve the rights not to honor or disable those voucher.

The gift voucher is made as a transferable voucher to anyone who can legally place an order with ASOYA,com, therefore the shopping cart automatically deemed that the gift voucher is used when a correct code is entered, regardless of the person who is placing the order.

Credit Card Verification
To protect the security of credit card holders, we may conduct standard verification process to verify that the order is placed by the owner of the credit card at all times, as required by the credit card company.

When an order is being processes, we will determine on whether the particular order will need further verification before dispatch, we will notify you as soon as possible to request for further documents to verify your identity. Once the verification process is completed, we will dispatch your order as soon as possible, usually in within the same or on the next working day.

The delivery schedule and information is stated as a guideline only, and it is a representation of the shipping schedule as received by the courier company or based on most of our previous deliveries to the specific localities.

We are unable to guarantee that the parcel are always delivered in the stipulated time, especially when there are any irregularities due to holiday, flight delay, union strike, weather, natural disaster and others.

You will be able to track the parcel online using the tracking number that we will provide to you when the order is dispatched, and you are encouraged to contact us if you have any question on the delivery of your order.

If you would like to return the product that has been received, you may return any new/unused product back to us in within the 7 days period after your order has been delivered to you. You are required to communicate with us in within 7 days with your order number, product catalog number, and the reason for returning the product, and the product should arrived at our warehouse in within 15 days from the day your order has been delivered.

The cost of postage and responsibility of the return is yours until it reaches our warehouse, we are not responsible if the item is not delivered. You have the option to choose from any shipping method that will deliver back to us, but it is strongly recommended that a traceable method such as registered air mail or courier is being used for the return.

We are unable to accept return on certain product that was marked with (*) on the product name for hygienic reason, any items that has been used, stained or were not returned with complete accessories. If we find that the product is not suitable for a return after inspection, we reserve the sole discretion to refuse the return request. In any event, we will usually communicate with the sender in within 1 working day on the return that has been received and also confirming the action that we have taken.

Privacy Policy
We do not sell or rent your information to third party for their marketing purpose without your prior consent. The information that was collected is used only as described per our privacy policy.

We understand the importance of credit card security for online shopping. We have therefore deployed Geotrust RapidSSL, 256-Bit Secure Socket Layer (SSL), the highest encryption standard in the industry, for all secured page on our website. Thus any personal information entered is safely encrypted on our website.